Cancellations, returns and refunds

Every pair of Abha earrings is made by hand from a different offcut of handloom, so small differences in pattern and colour from the photos are part of the craft and not a defect.

Cancelling an order

You can cancel any order until it is dispatched. Message us on WhatsApp or Instagram, or email us, with your order number. If you have already paid, we refund the full amount, including shipping. Once your parcel has been handed to the courier, the order can no longer be cancelled. We may cancel an order ourselves if a pair turns out to be unavailable or we cannot deliver to your PIN code; you are then refunded in full.

Damaged or wrong pair

If your earrings arrive damaged, or we have sent the wrong pair, tell us within 48 hours of delivery with your order number and a photo of the parcel and the earrings. We will send a replacement at no cost, or give you a full refund if you prefer or if a replacement is not possible. You do not pay for any return shipping.

Other returns

For hygiene reasons we cannot take back earrings that have been worn, and we do not accept returns or exchanges for a change of mind. If you are unsure about a pair, message us before you order and we will send more photos or a short video.

How refunds are paid

Approved refunds are started within 2 working days and go back to the way you paid: UPI, card, netbanking or wallet. Your bank usually shows the money within 5 to 7 working days after that. For orders paid by UPI on WhatsApp, we refund to the same UPI ID. We email you when the refund is made.